A)
If ever somebody should assume that they have been passed through some procedure, however trivial, that they might, for some terrible reason, be passed, through, you must berate them terribly for being so presumptuous as to think they need not worry about such things.
B)
If they say that they need something for some reason, you must then go on, at great length, about how many other people in far more serious situations as them, you have also been unable to help, whether you know anything of their situation or not. In fact, if you know of their situation, you should supply examples, only be sure that they are by no measures as serious as the one which is prompting the other person’s inquiry.